1. Overview

This Shipping Policy outlines the terms and conditions governing shipping and delivery services provided by Global Express Logistik.

We provide domestic and international logistics solutions, including air freight, ocean freight, road transport, rail freight, warehousing, and door-to-door delivery services.

2. Shipping Methods

We offer the following shipping options:

  • Air Freight – Fast and reliable delivery for urgent shipments

  • Ocean Freight (FCL & LCL) – Cost-effective international cargo transport

  • Road Freight – Regional and cross-border transportation

  • Rail Freight – Efficient inland cargo transport

  • Express Delivery – Time-sensitive shipments

Shipping method selection depends on cargo type, urgency, and destination.

3. Processing Time

  • Shipments are processed after booking confirmation and receipt of required documentation.

  • Processing times may vary depending on cargo type and compliance requirements.

  • Incomplete documentation may cause delays.

4. Estimated Delivery Times

Estimated transit times vary based on destination and shipping method:

  • Air Freight: 1–7 business days

  • Ocean Freight: 15–45 days

  • Road Freight: Varies by region

  • Rail Freight: Based on route and schedule

Delivery timelines are estimates only and not guaranteed unless agreed in writing.

5. Shipping Costs

Shipping costs are calculated based on:

  • Cargo weight and dimensions

  • Shipment type

  • Destination

  • Mode of transport

  • Customs duties and taxes (if applicable)

Final charges may vary if shipment details differ from those originally provided.

6. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, and inspection fees.

  • The customer is responsible for all customs-related charges unless otherwise agreed.

  • Delays caused by customs authorities are beyond our control.

7. Shipment Tracking

Customers will receive a tracking number once the shipment is dispatched.
Tracking updates are available through our website or customer support.

8. Restricted & Prohibited Items

Customers must ensure that goods comply with international shipping laws and regulations.

We do not ship prohibited, illegal, or hazardous materials unless properly declared and approved.

Failure to comply may result in:

  • Shipment delays

  • Confiscation by authorities

  • Additional penalties or charges

9. Delivery Attempts

For door-to-door shipments:

  • The recipient must be available at the delivery address.

  • Failed delivery attempts may result in storage or redelivery fees.

10. Risk & Liability

Risk transfers according to the agreed shipping terms (e.g., Incoterms).
Our liability is limited in accordance with applicable transportation laws and conventions.

Customers are strongly encouraged to purchase cargo insurance for full protection.

11. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including:

  • Natural disasters

  • War or civil unrest

  • Government actions

  • Carrier disruptions

  • Port congestion

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